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Archive for June, 2010

ConsumerSphere’s Week of Tweets

by ConsumerSphereGuy on June 25th, 2010 in Twitter

Great advice from the new book:  Power Friending Demystifying Social Media to Grow Your Business-

1. Act authentically. A few years I worked as a social media consultant with Tony Robbins. As a leading speaker, entrepreneur, and coach, he is one of the busiest people I know. Still, today, Tony has time to manage many of his own social media efforts. As an active Twitter user (@tonyrobbins), he shares honest and compelling personal and professional messages. When he recently celebrated his 50th birthday, he took the time to record a friendly audio message for his fans. Being honest, accessible, and authentic is a key ingredient to social media success.

2. Make time. People complain endlessly about not having time to roll social media efforts into their lives. Let’s face it, many of us are short on time. As many highly effective people will attest, you always have time for the things you put first. Take the Tony example, I’m quite sure he doesn’t have time to record friendly audio and video messages for an audience but he makes time because he knows it’s important for his business.

3. Be consistent. As much as you want to run away from your email and the web for a few days here and there, to ensure that your online marketing efforts are getting results try to participate in the social media world on a regular basis. That doesn’t mean that you have to stay glued to your computer 24-7, but try to respond to comments within twenty-four or forty-eight hours during the work week.

4. Tell stories. If you’re looking for content ideas, there is nothing better than a good story. Whether you’re sharing photos on Flickr or blogging on Blogger, people love to look inside the lives of people at home and at work.  Although you don’t want to share anything that makes you uncomfortable, a little personality goes a long way online.

5. Plan ahead. When I interviewed the face of Ford’s social media efforts for my book he explained that a strategic plan kept his company on top. “A solid social media strategy meant that we had a plan and were well prepared for the newfound attention we received,” said Scott Monty.  While you might not be experience a huge wave of social media activity right now, six months down the road this could change. As a result, you should be prepared.

6. Embrace criticism. No one likes negative comments, but may times this feedback can help your organization make appropriate changes. The worst thing you can do when someone lashes out with a complaint is to ignore them completely. Often times, the individual simply wants a reaction and someone to listen to their problems.

7. Listen well. To pick up on the last point, be aware of what people are saying about your brand or business. A free and easy way to do this is to sign up for Google Alerts, so you can monitor online conversations on a regular basis.  Depending on what you hear, look to your plan to figure out how you want to engage.

8. Create a policy. As social media continues to grow quickly, and more than 400 million people worldwide continue to flock to Facebook, now is a good time for your business to develop a social media policy. This document can help your team determine what’s appropriate to talk about online, and how they should interact in various situations. For example, Coca-Cola’s social media policy includes a few smart guidelines, including advising employees that the Internet is permanent and that local posts have global significance.

9. Go mobile. Remember how quickly the mobile world is exploding. Within more than one million iPads sold since launch, the demand for apps on the go shouldn’t be ignored.  Consider developing your own application, either now or put it on your project plan for the future.

10. Have fun. Although the technology is constantly evolving, and often frustrating, there are lots of exciting opportunities in the social media environment. A few weeks ago I hosted a workshop where attendees were tasked with developing an online video campaign for a fictitious airline in under thirty minutes. Many groups pitched pretty traditional ideas, but one group dragged their chairs up on stage and acted out an online skit with “Amelia Earhart” leading the audience through their plans to go viral. In other words, the most creative and original ideas have the best chance to stand out.

ConsumerSphere’s Week of Tweets

by ConsumerSphereGuy on June 18th, 2010 in Twitter

ConsumerSphere’s Week of Tweets

by ConsumerSphereGuy on June 11th, 2010 in Twitter

  • 1 in 4 use social to complain about brands http://ow.ly/1V4uu #
  • “Being social” is much more than just being on social networks! http://ow.ly/1V7nu #
  • Location aware applications on cell phones will transform industries in the next two years #

Where Twitter Is Going

by ConsumerSphereGuy on June 6th, 2010 in Innovation, Social Media Optimization, Twitter

There are a number of major changes and new features in the pipeline for Twitter. Here is an overview:

Proximity- If you were not aware of it, Twitter considers itself to be a largely mobile service. Sure, during its adolescence it grew mostly on its website, but now with the plethora of smartphones Twitter is focusing on its mobile side.

Today Twitter began to discuss “points of interest,” that are going to allow tweets to associate tweets with locations, and not just raw latitude and longitude data. You can tie a tweet to a place. Everyone is noticing the similarity of this to what Foursquare and Galla are doing.

Twitter had this to say “[points of interest are a ]way to see where a tweet is coming from but also a way to read all the tweets coming from specific nearby landmarks.” That is going to make Twitter more personal, and more interesting. As we will see, more data more relevance, or as @Rsarver said “proximity is a proxy for relevancy.”

User Streams- If you thought that PubSubHubBub was fast, wait until you see User Streams, Twitter’s upcoming uber-real-time feed. Imagine no lag whatsoever between when I tweet, and when it shows up in your desktop Tweetdeck. This is the Google Wave of tweets.

Even better, it is going to come with no rate limits to let everyone use it as they will. No more running out of API calls, hallelujah. Assuming that Twitter can handle the load that this will add to their hardware, this is going to make Twitter feel much more like the final version of FriendFeed: information overload.

If you are familiar with Clicky’s Spy feature, it is like this but for the updates you want. And is not just for updates, but also for your complete social graph of DMs, @s, Favorite tweets and so forth. Twitter is only letting developers play with this for a few days as a trial, so we have to wait, but when this does come out it is going to be a massive upgrade to the basic Twitter experience.

A Twitter is going to let developers and applications tag tweets with metadata. What type of metadata? Any metadata that developers want.

Twitter decided to let developers decide how to handle the next big thing in metadata. What is even more important is Twitter’s decision to let developers pull the data back out of Twitter, once it has been sent it. More or less, this is a read write API for calling and tagging anything.

@Anywhere- If you missed our coverage, check it out here. @Anywhere is live, and out in the wild. Bringing deep Twitter integration to a plethora of websites, @Anywhere is going to bring hovercards, tweets, and other Twitter features inside of a publisher’s website.

If you know Facebook connect, this is Twitter’s answer.

Communication/Developer Relations- Twitter is launching a developer website, and is working to have more open and active discussions with developers as to what they need, what they want, what they hate, and what needs to change right away.

Twitter could do nothing smarter than this. If they want to stay ahead of their competition, and continue to be the darling that they are to all of our hearts, this is the golden goose they need to keep fed.

ConsumerSphere’s Week of Tweets

by ConsumerSphereGuy on June 4th, 2010 in Twitter