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• Listening. It’s not just about posting content it also includes monitoring what is happening online around your organization, members, and industry.
• Content. Creating a content plan that aligns with the goals of the community. What content should be posted by the organization? Who at the organization will provide this content? How much content will be contributed by users? And, just as important, how will you get customers or members to contribute content? These are just a few of the challenges your community manager will face.
• Learning. The Internet is always changing. The functionality on sites like Facebook can change literally overnight. Your community software provider will be making improvements to its software on a regular basis, as well. Make sure  to stay up to speed on how to use, manage, and configure the software involved.

Twitter »

• How People Spend Their Time Online [Infographic] - http://t.co/roQ0k9Qd # 18 hours ago
• New Oracle Study: Live Help Beats Ratings http://t.co/HWP2iTKK # 23 hours ago
• The Digital Lives of American Moms [INFOGRAPHIC] - http://t.co/AKL2auwS # 2012/05/18
• "curated gifting" interesting concept- http://t.co/MpjFRXhm # 2012/05/16
• High-Growth Companies Embrace Social Media - http://t.co/6z8hSVC3 # 2012/05/16
• Want High Engagement on Facebook? Offer Coupons [STUDY] - http://t.co/UFUP5Tqy # 2012/05/16
• RT @SocialMedia411: Facebook is a gigantic consumer information harvesting machine. Your ability to connect with others is just the bait. # 2012/05/10
• Best Buy marketing chief departs | http://t.co/CLDDNGsW # 2012/05/02
• RT @lennyism: STAN PREDICTIONS: focus group go virtual, asking questions goes away, Facebook, Google & mckinsey become #mrx players ... # 2012/05/02
• RT @hessiejones: Support #Klout_OptOut_Itis, add a #twibbon now! - http://t.co/9zSowaai - Create one here - http://t.co/RAkCsFu5 # 2012/05/02

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